Personal Insurance Claim Help: Excel Insurance Group Advocacy

Filing a personal insurance claim can feel  discouraging. Maybe you don’t know what you should do or how to go about the process. Take a breath; we are in this together.

Gather this information and contact your broker immediately. We can help you decide what your next steps might be and make sure you speak with the right people.

Information to Make a Personal Insurance Claim

Having as much of this information together can help speed things along:

  • Details about what happened
  • Event dates and times
  • Event locations
  • Your policy number
  • contact and insurance information for any 3rd parties involved

If You Need to File a Personal Insurance Claim, Feel Free to Contact Your Insurance Company Directly

(If you don’t see your insurance company here, or you aren’t sure which insurance company you deal with via Excel Insurance Group, please use the directory below or call 1 (780) 732-7129.

Personal Insurance Claims Advocates: In the Event of a Claim, Your Broker is Here to Help

To help ensure the most out of any personal insurance claim, feel free to contact your broker.

You can search for your broker here. If you need help, call 1 (780) 732-7129.

Sylvia Bourdeau

Personal Lines Account Manager

Personal Lines Insurance

Specialities & Areas of Particular Expertise:Home, Auto, watercraft, Seasonal, Recreational Insurance

Excel Office:Edmonton North: Sheppard Insurance

Direct Phone:(780) 784-2587

Fax:(780) 425-0689

Email:Email hidden; Javascript is required.

Designations, Awards:

Working towards CAIB Designation


After raising my children and running my own small home based business, I decided I was ready for a career change. When I was considering my new path, I knew that I wanted to stay in a customer service-based industry. Thankfully, a friend recommended that I become an Insurance Broker as I would still have interaction with customers. 11 years later, and the rest is history!

I would describe my professional personality as attentive, caring, and diligent. I am passionate about all things customer service!! ALL my clients are treated as VIPs. In a work setting, I treat everyone the same way I would like to be treated whether they are management, co-workers, clients or company underwriters – I believe everyone deserves to be treated with kindness and respect. In my spare time, my family gives me great pride and I enjoy spending time with them.

Personal Interests & Hobbies:

  • Reading
  • Long walks
  • Embroidery