Personal Insurance Claim Help: Excel Insurance Group Advocacy

Filing a personal insurance claim can feel  discouraging. Maybe you don’t know what you should do or how to go about the process. Take a breath; we are in this together.

Gather this information and contact your broker immediately. We can help you decide what your next steps might be and make sure you speak with the right people.

Information to Make a Personal Insurance Claim

Having as much of this information together can help speed things along:

  • Details about what happened
  • Event dates and times
  • Event locations
  • Your policy number
  • contact and insurance information for any 3rd parties involved

If You Need to File a Personal Insurance Claim, Feel Free to Contact Your Insurance Company Directly

(If you don’t see your insurance company here, or you aren’t sure which insurance company you deal with via Excel Insurance Group, please use the directory below or call 1 (780) 732-7129.

Personal Insurance Claims Advocates: In the Event of a Claim, Your Broker is Here to Help

To help ensure the most out of any personal insurance claim, feel free to contact your broker.

You can search for your broker here. If you need help, call 1 (780) 732-7129.

Janice Whalen

Personal Lines Account Manager

Personal Lines

Specialities & Areas of Particular Expertise:Personal Lines – Client Service

Excel Office:Edmonton North: Sheppard Insurance

Direct Phone:(780) 784-2562

Fax:(780) 425-0689

Email:Email hidden; Javascript is required.


My history in insurance goes back a long time: I have been licensed since 1985! After returning from Ice Capades and needing to find work, a friend of mine referred me to the insurance industry. My clients are the number one reason I am so passionate about my job and have remained committed to the insurance industry for over 30 years. I am passionate about helping my clients and it’s so rewarding to be able to assist them and educate them on something they have limited interest or knowledge of, they are always so appreciative of that.

I can describe my work style as patient, professional, loyal, and dependable. I set myself apart in the insurance industry using my excellent work ethic, my ability to be kind, friendly and respectful to my clients and co workers. In my personal life, my children are my pride and joy, and I enjoy spending time with my family.

Personal Interests & Hobbies:

  • Skiing
  • Various physical fitness activities
  • Gardening