Personal Insurance Claim Help: Excel Insurance Group Advocacy

Filing a personal insurance claim can feel  discouraging. Maybe you don’t know what you should do or how to go about the process. Take a breath; we are in this together.

Gather this information and contact your broker immediately. We can help you decide what your next steps might be and make sure you speak with the right people.

Information to Make a Personal Insurance Claim

Having as much of this information together can help speed things along:

  • Details about what happened
  • Event dates and times
  • Event locations
  • Your policy number
  • contact and insurance information for any 3rd parties involved

If You Need to File a Personal Insurance Claim, Feel Free to Contact Your Insurance Company Directly

(If you don’t see your insurance company here, or you aren’t sure which insurance company you deal with via Excel Insurance Group, please use the directory below or call 1 (780) 732-7129.

Personal Insurance Claims Advocates: In the Event of a Claim, Your Broker is Here to Help

To help ensure the most out of any personal insurance claim, feel free to contact your broker.

You can search for your broker here. If you need help, call 1 (780) 732-7129.

Janet Olstad

Personal Lines Account Manager

Personal Lines

Excel Office:Edmonton North: Sheppard Insurance

Direct Phone:(780) 784-2574

Fax:(780) 425-0689

Email:Email hidden; Javascript is required.

Designations, Awards:

Esthetics Certification, Office Administration Certification, Level One


I’m relatively new to the insurance industry, I have been working in my role for about 1 year, after my dad referred me to the industry. I am passionate about all administrative work, and I enjoy carrying out office work. I would describe myself as a reliable, friendly, and punctual office professional. In my spare time, I like to balance down time and high intensity activities --- I love to workout and play video games!

Personal Interests & Hobbies:

  • Video games
  • Working out
  • Cooking
  • Reading