Personal Insurance Claim Help: Excel Insurance Group Advocacy
Filing a personal insurance claim can feel discouraging. Maybe you don’t know what you should do or how to go about the process. Take a breath; we are in this together.
Gather this information and contact your broker immediately. We can help you decide what your next steps might be and make sure you speak with the right people.
Information to Make a Personal Insurance Claim
Having as much of this information together can help speed things along:
- Details about what happened
- Event dates and times
- Event locations
- Your policy number
- contact and insurance information for any 3rd parties involved
If You Need to File a Personal Insurance Claim, Feel Free to Contact Your Insurance Company Directly
(If you don’t see your insurance company here, or you aren’t sure which insurance company you deal with via Excel Insurance Group, please use the directory below or call 1 (780) 732-7129.
Personal Insurance Claims Advocates: In the Event of a Claim, Your Broker is Here to Help
To help ensure the most out of any personal insurance claim, feel free to contact your broker.
You can search for your broker here. If you need help, call 1 (780) 732-7129.
Morgan Love
Administrative Assistant
Commercial and Personal Lines
Excel Office:Lloydminster: Excel Insurance & Risk Management
Address:1202-50 Avenue Lloydminster, Alberta, T9V 0Y1
Bio:
Since 2012, I have been gaining knowledge in both Commercial and Personal Lines insurance. As an invaluable member of my team, I specialize in the administrative support of all things insurance. I’m the go-to-person for commissions, billing inquiries, and insurer procedures. I am very proud of the degree of knowledge that I have gained in the recent past, and I am pleased to get paid for something that I enjoy!
If I could use three words to describe my professional personality, I would say that I am conscientious, reliable, and receptive. On a personal note, my daughters are my pride and joy, and I truly enjoy spending time with them.
Personal Interests & Hobbies:
- Hanging out with my kids
- Going for walks
- Relaxing on the deck
Nadine Riveros
Commercial Lines Marketer
Commercial Marketing Broker
Commercial Generalist
Excel Office:Edmonton Downtown: Excel Insurance & Risk Management
Address:Suite 700, 12323 Stony Plain Road, Edmonton, Alberta, T5N 3Y5
Designations, Awards:
CIP, CRM
Bio:
A seasoned expert in all things commercial, I have been in the insurance industry for over 15 years. I started my journey in insurance as a Word Processor in Calgary, and have pursued my passion for learning and taking on new challenges throughout my career path.
My team and clients know me as a persistent go-getter who has a keen eye for detail. I cannot walk away from my desk until I have found the insured coverage and provided top-notch customer service. During my personal time, I enjoy spending time with my family and enjoying the fresh outdoors.
Personal Interests & Hobbies:
- Going for Walks
- Cycling (if / when I get the chance)
Pamela Mahon
Commercial Account Administrator
Commercial Lines and Personal Lines
Personal and Commercial Insurance
Excel Office:Edmonton North: Sheppard Insurance
Address:14315-118 Avenue, Edmonton, Alberta, T5L 4S6
Bio:
I have been working in the insurance industry since 1994. I originally "fell" into insurance through a friend's referral. Over the years, I have gained expertise in both commercial and personal insurance. I am most motivated by giving my clients a peace of mind, using a dedicated, efficient, and prompt customer service approach. Furthermore, I enjoy solving the most complex insurance problems by thinking outside of the box. Outside of work, my sons are my biggest pride and joy in life.
Personal Interests & Hobbies:
- Spending time with my family and friends
Ricardo de Guzman
President
Commercial Insurance Broker
Multi-unit Commercial Property risks, industrial / manufacturing risks, Professional Liability, Risk Management and Loss Prevention consulting
Excel Office:Vancouver: Excel Insurance Brokers (Metro Vancouver)
Address:Metrotower II, Suite 2600, 4720 Kingsway, Burnaby, British Columbia, V5H 4N2
Designations, Awards:
FCIP, CRM, MIBA (Master Insurance Business Analyst)
Bio:
Having spent more than twenty years in the industry, I have touched all aspects of insurance, in particular as they relate to property and casualty insurance. From commercial underwriting to risk analysis, loss prevention and brokering, I have developed a uniquely holistic perspective of the industry and our responsibilities as a broker. From this, I thrive on the delicate, intricate crafting of comprehensive risk management strategy for my clients, ultimately driving business strategy and higher profitability.
As a trusted, expert advisor, I work predominantly in and around areas that educate, lower risk, prevent losses, and manage the financial aspect of loss and loss prevention. Of significant importance to me is the notion of going beyond ‘insurance as business protection.’ I am most proud in knowing that my work helps protect more than revenue and operations but, as well, the people and the families behind the businesses I represent.
My clients know me for the quality found in the insurance programs I construct and, more importantly, for my availability, support and guidance when a loss occurs.
Personal Interests & Hobbies:
- Spending time with my family (we like to laugh)
- Travelling and adventures
- History (I watch Pawn Stars a lot!)
- Basketball
- And I’m a bit of a foodie
Robyn Lisowski
Executive Assistant
Administration, Operations
I enjoy all aspects of commercial insurance and serving clients across many industries
Excel Office:Edmonton Downtown: Excel Insurance & Risk Management
Address:Suite 700, 12323 Stony Plain Road, Edmonton, Alberta, T5N 3Y5
Designations, Awards:
CAIB, with Honours
Bio:
Following in the footsteps of my mother, I became a broker aspiring to maintain the same quality of service and care for clients that she routinely described as her passion. Beginning as a receptionist, I worked my way through the personal insurance department before making a mark with the commercial insurance team. With underwriting experience as well, I confront operational decisions and my administrative style with a global perspective on the industry.
Now working with our corporate head office, I act as both gatekeeper and leader, inspiring teams as they inspire me. A master of many skills, I am not particularly tied down to one specific area and routinely work on a wide variety of ongoing mandates. I love the rush of being busy and accomplishing anything that will help drive us closer to our objectives.
Oh, and I love to laugh.
Personal Interests & Hobbies:
- • I love to cook - no promises, however
- • Spending time with my family - 2 kids and 1 husband (so far)
- • Walking the dog (we often call him dogleg)