Personal Insurance Claim Help: Excel Insurance Group Advocacy
Filing a personal insurance claim can feel discouraging. Maybe you don’t know what you should do or how to go about the process. Take a breath; we are in this together.
Gather this information and contact your broker immediately. We can help you decide what your next steps might be and make sure you speak with the right people.
Information to Make a Personal Insurance Claim
Having as much of this information together can help speed things along:
- Details about what happened
- Event dates and times
- Event locations
- Your policy number
- contact and insurance information for any 3rd parties involved
If You Need to File a Personal Insurance Claim, Feel Free to Contact Your Insurance Company Directly
(If you don’t see your insurance company here, or you aren’t sure which insurance company you deal with via Excel Insurance Group, please use the directory below or call 1 (780) 732-7129.
Personal Insurance Claims Advocates: In the Event of a Claim, Your Broker is Here to Help
To help ensure the most out of any personal insurance claim, feel free to contact your broker.
You can search for your broker here. If you need help, call 1 (780) 732-7129.
Gina Janke
Account Executive
Personal Lines
Personal Lines
Excel Office:Brooks: Forefront Insurance
Address:116 - 2nd Avenue West, PO Box 884, Brooks, Alberta, T1R 1B7
Designations, Awards:
Level 1, Level 2, CAIB
Bio:
I love raising our two kids on our acreage outside of Brooks, along with my husband. I enjoy camping, dirt biking, quading, and being outside. I love travelling and road trips to different places. I also quilt and read, when I find the time.
Personal Interests & Hobbies:
- Quilting
- Reading
- Camping
- Travelling
Glenda Trach
Director, First Impressions
Commercial Insurance, Personal Insurance
People and problem solving
Excel Office:Lloydminster: Excel Insurance & Risk Management
Address:1202-50 Avenue Lloydminster, Alberta, T9V 0Y1
Designations, Awards:
Level 1, Level 2
Bio:
With a deep passion for quality customer interaction and exceptional client experience, I am enthusiastic about the relationships I maintain in both the commercial and personal insurance sides of the business. Efficient, reliable and consistent, I am proud of my capacity to quickly apply deep industry knowledge to situations clients face.
A proud mother of 4, my teammates will tell you that I am their ‘Mother Hen,’ making my work day fun every day I’m here
Personal Interests & Hobbies:
- Camping (I love getting outside)
- Daily workout (clears my head, energizes me)
Janet Olstad
Personal Lines Account Manager
Personal Lines
Excel Office:Edmonton North: Sheppard Insurance
Address:14315-118 Avenue, Edmonton, Alberta, T5L 4S6
Designations, Awards:
Esthetics Certification, Office Administration Certification, Level One
Bio:
I’m relatively new to the insurance industry, I have been working in my role for about 1 year, after my dad referred me to the industry. I am passionate about all administrative work, and I enjoy carrying out office work. I would describe myself as a reliable, friendly, and punctual office professional. In my spare time, I like to balance down time and high intensity activities --- I love to workout and play video games!
Personal Interests & Hobbies:
- Video games
- Working out
- Cooking
- Reading
Janice Whalen
Personal Lines Account Manager
Personal Lines
Personal Lines – Client Service
Excel Office:Edmonton North: Sheppard Insurance
Address:14315-118 Avenue, Edmonton, Alberta, T5L 4S6
Bio:
My history in insurance goes back a long time: I have been licensed since 1985! After returning from Ice Capades and needing to find work, a friend of mine referred me to the insurance industry. My clients are the number one reason I am so passionate about my job and have remained committed to the insurance industry for over 30 years. I am passionate about helping my clients and it’s so rewarding to be able to assist them and educate them on something they have limited interest or knowledge of, they are always so appreciative of that.
I can describe my work style as patient, professional, loyal, and dependable. I set myself apart in the insurance industry using my excellent work ethic, my ability to be kind, friendly and respectful to my clients and co workers. In my personal life, my children are my pride and joy, and I enjoy spending time with my family.
Personal Interests & Hobbies:
- Skiing
- Various physical fitness activities
- Gardening
Jason Ploof
Senior Commercial Account Executive
Commercial Lines Insurance Broker
Property Management, Condominiums
Excel Office:Edmonton Downtown: Excel Insurance & Risk Management
Address:Suite 700, 12323 Stony Plain Road, Edmonton, Alberta, T5N 3Y5
Designations, Awards:
FCIP, CRM
Bio:
With more than a decade of experience in the insurance industry, I have been with Excel Insurance & Risk Management since 2006. I specialize in property management insurance. Previous experience in Personal Lines and Claims Adjusting have given me the expertise required to continuously build long-standing client relationships.
I am known for - and consistently seek - to provide superior customer-service to all of my clients. I like to be a 'go-to guy' in my space too, enjoying each opportunity I get to work with condo associations and boards to help them muddle through insurance and organization related issues. Working together, we secure proper coverage and piece of mind, both for the condo association and for individual unit owners.
Curious in nature, I love discovering new insurance products, crafting original client solutions and delivering innovation in my insurance programs.
Personal Interests & Hobbies:
- Pinball aficionado
- Cinema buff
- Tech-head
- Calgary Flames fan